Global data and market intelligence company Statista announced plans to expand its collaboration with Salesforce by integrating the AI agent platform Agentforce into its sales and service operations.
This initiative supports Statista’s vision of becoming an Agentic Enterprise, where employees are augmented by AI, decisions are driven by trusted data, and customer interactions flow seamlessly.
Founded in Germany in 2007, Statista is a leading data-as-a-service (DaaS) provider, offering access to over 1.5 million statistics and reports.
With a strong AI focus—including proprietary generative AI products and APIs—the company aims to leverage Agentforce to automate routine tasks and deliver more personalized experiences, enabling employees to concentrate on higher-value, complex work.
Agentforce will streamline support by automating the classification of emails, chats, and form inquiries, cutting first-level processing times by up to 40% and accelerating ticket resolution by up to 50%, reducing the overall support workload by around 30%.
In Statista’s Lead Factory, AI-driven trigger analyses will automate outreach to targeted accounts and re-engage inactive leads with expected success rates of 10–20%, while Salesforce AI will generate personalized text suggestions to enhance response rates.
“AI isn’t just a tool for efficiency; it’s a core component of our long-term strategy to make data even more effective and accessible,”
said Henning Helbig, SVP of Global Revenue Operations at Statista.
“The use of Agentforce is an important step in our journey to position Statista as the leading DaaS company for statistics and market data worldwide.”